Question 1

How long does it take to make a ring?

Accepted Answer

Every Jabour & Co. ring is made from scratch. Standard production time is 4–6 weeks from order confirmation. Bespoke pieces may take 6–12 weeks depending on complexity.

Question 2

Do you offer free delivery?

Accepted Answer

Yes. All orders include free Royal Mail Special Delivery, fully insured. We also offer collection from any of our three locations.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your ring is dispatched you will receive a tracking number by email. All deliveries require a signature.

Question 4

Do you ship internationally?

Accepted Answer

We ship to the UK, US, and Brazil as standard. For other destinations please contact hello@jabour.co

Question 5

How do I know my ring size?

Accepted Answer

We recommend being sized in person at one of our locations. If that is not possible, we provide a free ring sizer on request. Most women are between K–N (UK) or 5–7 (US).

Question 6

What if my ring does not fit?

Accepted Answer

We offer free resizing within 6 months of purchase. After 6 months resizing is available at cost.

Question 7

Can I choose my size after ordering?

Accepted Answer

Yes. If you are unsure, order and we will confirm your size before production begins.

Question 8

What is the difference between natural and lab diamonds?

Accepted Answer

Both are real diamonds — identical chemical composition, hardness, and brilliance. Lab diamonds are grown in weeks rather than billions of years. They are 60–80% less expensive. We offer both.

Question 9

Are your diamonds certified?

Accepted Answer

Every diamond we sell is certified. Lab diamonds in our Impérial collection are IGI certified D VVS2. Natural diamonds are GIA or IGI certified.

Question 10

Can I choose my own stone?

Accepted Answer

Yes. Our Jabour Clássico collection uses live stone inventory access to connect you directly to our curated diamond selection. Choose your carat, colour, clarity, and cut. For other collections, contact us.

Question 11

How does the bespoke process work?

Accepted Answer

It begins with a consultation. You share your vision, we ask questions, we sketch options. You approve every detail. We make it. Typically 6–12 weeks from first consultation to delivery.

Question 12

What does bespoke cost?

Accepted Answer

Bespoke engagement rings start from £3,000. High jewellery commissions from £15,000. The final price depends on your chosen metal, stone, and design complexity.

Question 13

What are the 4Cs of a diamond?

Accepted Answer

Cut, colour, clarity and carat: the four standards by which every diamond on earth is graded. Cut matters most, because it controls how much light the stone returns, so a smaller well-cut diamond will outshine a larger poorly cut one. Colour runs from D (colourless) to Z, clarity measures natural inclusions, and carat is weight rather than size. Our education hub explains each in plain English.

Question 14

Will a lab-grown diamond pass a diamond tester?

Accepted Answer

Yes. A lab-grown diamond is chemically, physically and optically identical to a natural diamond, so it reads as diamond on standard thermal and electrical testers. Only advanced laboratory instruments can identify origin. Every stone we sell, natural or lab-grown, carries a GIA or IGI certificate stating exactly what it is.

Question 15

Which diamond shape sparkles the most?

Accepted Answer

The round brilliant, whose 57 facets are engineered for maximum light return, which is also why it commands a premium. Ovals, cushions and radiants come close and can appear larger for the same carat weight. Step cuts such as the emerald cut trade sparkle for broad, elegant flashes of light that showcase clarity instead.

Question 16

What clarity grade should I choose?

Accepted Answer

For natural diamonds we recommend VS2: inclusions are invisible to the naked eye and the savings against VVS grades can go into carat or colour instead. For lab-grown diamonds we recommend VVS2, as the price difference is small. Avoid paying for flawless grades you cannot see. Nobody wears a loupe.

Question 17

Is diamond certification important?

Accepted Answer

Always. An independent certificate from GIA or IGI verifies carat, colour, clarity and cut, and confirms whether a stone is natural or lab-grown. It protects your purchase, your insurance valuation and any future resale. We do not sell uncertified centre stones. Every Jabour ring arrives with its certificate.

Question 18

Are sapphires a good choice for an engagement ring?

Accepted Answer

One of the best. Sapphire scores 9 on the Mohs hardness scale, second only to diamond among traditional gems, so it stands up to daily wear for a lifetime. The most coveted stones are Ceylon sapphires from Sri Lanka, prized for their vivid cornflower blue. Our Jabour Lagrima collection sets Ceylon sapphires alongside rubies, emeralds and yellow diamonds.

Question 19

Are rubies rarer than diamonds?

Accepted Answer

Carat for carat, fine rubies are rarer than diamonds. Ruby is the red form of corundum, coloured by traces of chromium, and clean stones above one carat are exceptionally scarce, which is why top rubies exceed comparable diamonds in price per carat. Our Ruby Madagascar celebrates one of the great modern origins.

Question 20

What should I look for when buying an emerald?

Accepted Answer

Colour first: a vivid, evenly saturated green matters more than clarity. Inclusions, known as the jardin, French for garden, are expected in genuine emeralds and form part of each stone’s fingerprint. Emeralds are softer than sapphires or diamonds, so choose a protective setting and never use an ultrasonic cleaner.

Question 21

Do coloured gemstones hold their value?

Accepted Answer

Fine sapphires, rubies and emeralds with strong colour and named origins such as Ceylon or Colombia have a long record of desirability at auction. That said, we advise every client to buy a gemstone for love and meaning first, and to treat any future value as a bonus rather than the reason.

Question 22

How should I care for gemstone jewellery?

Accepted Answer

Warm water, a drop of mild soap and a soft brush cover most needs. Avoid ultrasonic cleaners for emeralds and treated stones. Remove rings for the gym, gardening and heavy cleaning. Bring your Jabour piece back once a year: inspection, cleaning and claw checks are complimentary for life.

Question 23

How much should I spend on an engagement ring?

Accepted Answer

Whatever suits your life. The three months salary rule was invented by advertisers, not jewellers. Most UK couples spend between 2,000 and 4,000 pounds; our made-to-order settings begin at 5,000 pounds with a natural diamond, and lab-grown stones achieve the same look for considerably less. Fix your budget first and we will build the best possible ring inside it.

Question 24

Can I pay for a ring in instalments?

Accepted Answer

Yes. Through Splitit you can spread the cost over monthly payments with no interest and no credit check, using your existing credit card. The option appears on every ring page. For bespoke commissions we take a deposit to begin work, with the balance due before delivery.

Question 25

Do your prices include VAT?

Accepted Answer

Yes. Every price on jabour.co is in pounds sterling and includes UK VAT at 20%, with no hidden fees at checkout. For clients ordering from the United States or Brazil we can quote in US dollars and advise on local duties before you commit.

Question 26

Why do Hatton Garden jewellers offer better value than high street brands?

Accepted Answer

Hatton Garden has been the centre of the London jewellery trade since the Victorian era. Buying here means buying closer to the source: stones come directly from cutters rather than through layers of wholesale, and rings are made in local workshops rather than marked up through retail chains. Comparable quality typically costs 30 to 50 percent less than on the high street.

Question 27

Do I need an appointment to visit Jabour & Co.?

Accepted Answer

We see clients by appointment so that every visit is private and unhurried, from 9:30am to 6pm, seven days a week, in Hatton Garden, London. Booking through the website takes under a minute. If you cannot visit London, we offer video consultations worldwide.

Question 28

Is a consultation free?

Accepted Answer

Yes. Consultations are complimentary and carry no obligation. You will sit with a diamond specialist, compare stones side by side, try settings, and leave with a clear quotation. Whether you go ahead is entirely up to you.

Question 29

Can I design a ring without visiting London?

Accepted Answer

Yes. Our online ring builder shows real certified diamonds with live pricing, and our team is available by video call at every step. We deliver fully insured to the UK, United States and Brazil. Many Jabour rings are designed entirely remotely, including for proposals abroad.

Question 30

Can I return a ring?

Accepted Answer

Made-to-order rings cannot be returned unless there is a manufacturing defect. We encourage consultations before ordering to ensure you love every detail.

Question 31

What does the lifetime warranty cover?

Accepted Answer

Manufacturing defects, stone loss due to setting failure, and structural issues. Not covered: accidental damage, normal wear and tear, loss or theft.

Question 32

How do I make a warranty claim?

Accepted Answer

Contact hello@jabour.co with photos and your order details. We respond within 48 hours.

Everything You Need to Know

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